This shop accepts the following payment methods.
- Credit card (VISA/MASTER/AMERICAN EXPRESS/JCB)
- Shop Pay
- Apple Pay
- Google Pay
- Paypal
- Amazon Pay
For environmental reasons and to protect personal information, this shop does not enclose a "delivery note".
If you need a delivery note, please note "delivery note requested" in the remarks field when you order, or by email.
Please note "receipt requested" in the remarks field when you order, or by email.
We have applied to the tax office for registration as a taxable business and obtained a qualified invoice issuer registration number.
All receipts and similar documents we issue carry our invoice number.
For returns and exchanges arising from an incorrect or damaged delivery, we cover the shipping cost.
Please contact us by email within 7 days of the item arriving, and send it back within 3 business days.
We will process the refund after checking the returned item.
Note: For a return or exchange due to damage, please send photographs by email.
Note: Please return the complete set, not only the damaged item.
We cannot accept a return or exchange in the following cases.
- More than 7 days have passed since the item arrived
- The item has been used
- The condition of the item returned to us differs markedly from its condition at delivery.
You can cancel before the item has been dispatched.
Please email us stating "cancellation", together with the name on the order and the order number.
For a cancellation at the customer's convenience after the item has been dispatched, you will need to receive the item and then arrange to return it.
Please note that the shipping cost is borne by the customer.
The following causes are possible.
■ The email address entered is incorrect.
Please correct and update your email address as follows.
(Log in → My Page "Change email address")
■ The email has been filed in your spam folder
If you have spam filtering set up, the message may have been delivered to your spam folder. Please check that folder.
■ Your spam-filter settings are preventing delivery.
- On a smartphone : set up domain-based receipt permission (our email address: Info@umamo.jp)
- On a computer : turn off the spam-mailbox setting
If the email does not arrive, you can check your order history from My Page.
■ If none of the above applies, your order may not have gone through correctly. Please contact us through the inquiry form, stating the name on the order and the order number.
You can view it by logging in to My Page
A flat 1,100 yen per delivery address, anywhere in Japan (incl. tax / some exclusions)
Shipping is free on purchases of 8,000 yen (incl. tax) or more. (within Japan only)
How your order is shipped is determined by the delivery method specified at the time of order and by the contents of the order.
For that reason, you cannot choose the carrier yourself during checkout.
Thank you for your understanding.
Approximately 3 to 5 business days after your order is received.
Note: The number of days until delivery may be longer, and delivery may be delayed, depending on when you order, traffic conditions and the weather. Thank you for your understanding.
After the item ships, we send a dispatch confirmation email. It gives the carrier's tracking number, so you can check the shipment status.
On the cart screen you can specify a date from 5 to 10 days after the order date.
If you would like an earlier date or time, please tell us in the remarks field when you order, or by email.
For items not yet dispatched, please contact us by email.
For delivery of items already dispatched, please check the tracking number given in the email and contact the carrier directly.
> Yamato Transport customer service
> Sagawa Express customer service
For items not yet dispatched, please contact us by email.
For delivery of items already dispatched, please check the tracking number given in the email and contact the carrier directly.
If the new location is far from the original, a forwarding charge applies. Thank you for your understanding.
> Yamato Transport customer service
> Sagawa Express customer service
You can register here (https://XX/account/register).
Password-protected information about your ID, order history and current order status is stored.
Details such as your address are pre-filled at checkout from the information already saved.
Log in here (/account/login)
You can change them after logging in to My Page.
You can subscribe to the newsletter from the form at the bottom right of this shop's site.
To unsubscribe, please email us stating "the name you registered under, and that you wish to unsubscribe from the newsletter".
To close your account, please email us stating "the name you registered under, and that you wish to close your account".
For environmental reasons and to protect personal information, this shop does not enclose a "price tag", "itemized statement" or "delivery note".
If you need a delivery note, please note "delivery note requested" in the remarks field when you order, or by email.
If you would like to see the products in person, please check the [Where to buy] page.
The products carried differ by stockist, so please contact each store about what it carries and about stock.
We ferment algae on a base of awamori lees.
At no point in the process is any animal-derived ingredient used as a nutrient source.
> Learn more
All products are entirely plant-based.
We are currently in the process of obtaining them.
We will announce it once certification is complete.
Compared with marine foods such as kombu, hijiki, fish and shrimp, Umamo is notable for a heavy-metal content that is lower by orders of magnitude. Mercury in particular, which is subject to dietary guidance, is not detected, so you can take in marine nutrients such as DHA with confidence.
For details, please refer to the detailed data published by the Ministry of Agriculture, Forestry and Fisheries.
You can sign up from the [Subscriptions] page on this shop's site. To cancel, please email us stating "the name you registered under, and that you wish to cancel your subscription".
<Delivered around the 10th of each month>
As a rule, orders placed by the end of a month are delivered around the 10th of the following month.
Note: We ask that you continue for at least 3 deliveries.
Note: From the second charge onward, payment is taken automatically (on the 20th of each month).
