● We accept returns if you contact our Customer Center within 8 days of the item arriving. However, even within 8 days of arrival, we cannot accept a return in any of the following cases.
1. The item or its packaging has been scratched or damaged through the customer's own doing
2. The product packaging has been opened
3. The item is part of a set
4. The item was purchased somewhere other than our own mail-order store
5. No reason for the return is given
Please note that we cannot accept a return when you contact us on or after the 9th day following the item's arrival.
● In the case of a defective or damaged item, or a delivery error, we will assist regardless of the conditions above; please contact our Customer Center. For damage or a delivery error, please contact us without delay after the item arrives. For a defective item, we can assist only within the best-before date (or, for items with no best-before date, within 6 months of the delivery date).
● Where a return or exchange is due to a fault on our side, such as a defective item, we bear the shipping cost. Where a return or exchange arises from the customer's own circumstances, such as a cancellation, the customer bears the shipping cost. Exchanges are limited to the same item.
● For a return, we issue the refund after the item reaches us. The timing of the refund is at our reasonable discretion, and we ask for your understanding that no interest accrues between your payment and the refund.
AlgaleX Inc. Customer Center
TEL : 098-800-1902
Hours : 10:00 to 18:00 Note: Excluding Saturdays, Sundays and public holidays, the summer holiday period, and the year-end and New Year period
